Privacy Policy

Last updated: October 2026.

Who we are

ReviewEngine provides review-request messaging to local businesses. For business owners who sign up, we're the data controller of your account. For your customers' contact details that you enter, we act as a service provider (processor) — we use that information only to deliver review requests on your behalf.

What we collect

• • Account info: your business name, email, phone, Google listing, billing status.
• • Customer contacts you enter: name and email, plus an optional phone number used for text requests when that channel is selected.
• • Message and scan activity used to run and measure the service.

How we use it

Solely to send the review requests you initiate, follow up per your settings, honor opt-outs, and show you results. We do not sell personal information.

Opt-outs

When someone unsubscribes by email, we suppress further review requests to that address. Text recipients can reply STOP; START can restore permission to receive texts. We retain minimal opt-out records even if the related contact data is later deleted.

Retention & deletion

Business owners can request deletion of their customers' contact information at any time; we anonymize it while retaining minimal records required for legal compliance (such as opt-out lists and proof of consent). Contact us through the app to make a request under PIPEDA or applicable state law.

Third parties

We use Supabase (database and authentication), Resend (email), Twilio (text messages), PayPal (billing), Cloudflare (redirect delivery), and Google Maps Platform Places (business listing information). These providers process information needed to deliver their services.

Optional AI drafts

When you request an AI draft, your business name and the job description you type are sent through OpenRouter to a model provider. Do not include customer names, addresses, contact details or other private information. We request providers that allow no data collection and zero data retention; automated filters are not a guarantee that text is anonymous. Review every draft before sending.

Google Maps information is subject to the Google Privacy Policy. For access, correction or deletion requests, email support@seleqtra.com.